Lee's up the
ladder, not in
an office.
No subcontractors arriving in an unmarked van. No call centre. The man who quotes your roof is the man who strips it, and he'll photograph every stage whether you ask or not.
If your roof has ten years left in it, he'll tell you that and lose the job. It's cost him money more than once. It's also why three quarters of the work comes from people passing his number on.